McDonald’s has long been known as one of the most popular fast food chains, not only in the United States but also around the world. If you’re like millions of other fast food lovers out there, you’re probably already familiar with the McDonald’s app and how it can save you time and money on your favorite menu items. However, some users have complained that they sometimes experience difficulty when trying to use the Mcdonald’s app, which can be frustrating, to say the least.
If you are among those who sometimes experience the McDonald’s app not working issue on either Android or iPhone, this guide will work you through several fixes that might help you get your app up and running again in no time.
Fix McDonald’s App not working on iPhone and Android
Try the following troubleshooting techniques to get the McDonald’s app working again.
Update to the latest version
If the McDonald’s app isn’t working for you, first of all, make sure that you’re running the latest version of the app. If you’re not, visit your phone’s app store, update the app and try again.
Change your network connection
Connectivity issue is the most common among users who complained that the McDonald’s app isn’t working for them. This could be a result of a poor-quality connection, especially when on a public WiFi network. At that point, changing your Internet connection from WiFi to a mobile network becomes necessary.
Log out of your account and then log in again
Signing out of your account and then back in again may fix some corrupt data issue in the McDonald’s app related to your account information. To sign out of your account in the app, from the More menu at the bottom of the screen, tap Profile > Sign out. Then return to the More menu to sign back in.
Check for server outage
It is rare for the McDonald’s app to not be communicating with the restaurant’s online service, however, if you are still having issues with the app, the problem may lie with McDonald’s. To check if this is the case, you can visit the McDonald’s app status page on Downdetector or search on Google to know if it is down
Clear application data
Every app stores data in your local storage in two forms: application data and cache. Application data consists of your profile details and other saved preferences, while a cache is used as a temporary memory module. If either of the two becomes corrupt, it will cause issues in launching the Mcdonald’s application correctly. To fix this, we will clear both data and cache.
On Android,
- Open the application Settings and click on “Apps”
- Look for the McDonald’s app and launch it
- Click on Storage
- You will be presented with two options which are “Clear Data” and “Clear Cache”. Clear the two.
- Launch the McDonald’s app again and log in and see if it is now working
On iPhone,
As an iPhone user, unfortunately, the only way you can clear the cache on your device is to uninstall the app and reinstall it from Apple’s official app store.
Restart your phone
If you are still having difficulties with the McDonald’s app, you may want to restart your phone, as restarting it will clear any temporary software issues that are affecting the app and your phone.
Uninstall and Reinstall the App
If all of the aforementioned techniques prove unsuccessful, you can try uninstalling and reinstalling the application. If there are any corrupted data associated with the app, reinstalling it afresh will fix it. It can also solve issues arising with the app installation itself.
FQAs
Can you have the McDonald app on two devices?
Yes, you can have the same McDonald’s account on your two phones. However, if you’re planning on sharing your account with someone, it’s recommended that the other person register a new account for convenience and security.
Does the McDonald’s app work on Android?
Sure, the McDonald’s app works on Android. If you don’t have the app installed on your device, you can install the app via the Google Play store.
Does the McDonald’s app work on iPhones?
Yes, McDonald’s app works on iPhone ,but you must be running iOS 15.0 or later before you can install the app. If you’re using a recent iPhone, you shouldn’t be worried about that, perhaps you should be on iOS 17.
Does the McDonald’s app work in different countries?
Yes, you can continue using McDonald’s app when you’re in another country. However, it’s recommended that you indicate which country you’re currently in under the app’s settings.
In conclusion, if the McDonald’s app isn’t working on your device, be it an Android or iPhone, try the aforementioned solutions to fix it. But if none of them worked, you may have to contact McDonald’s customer service.
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