The Samsung Galaxy S23 Ultra is a flagship smartphone known for its advanced features and top-of-the-line performance. However, users may encounter issues with their device, such as not receiving incoming calls. This problem can be frustrating and may lead to missed important calls. If you’re experiencing this issue, don’t worry, there are several solutions that you can try to fix it.
In this guide, we’ll explore some effective troubleshooting steps to help you resolve the issue of your Samsung Galaxy S23 Ultra not receiving incoming calls. Whether it’s a hardware or software problem, we’ll guide you through the steps to get your phone ringing again!
How To Fix Samsung Galaxy S23 Ultra Not Receiving Incoming Calls
To address the issue of Samsung Galaxy S23 Ultra not receiving incoming calls, here are some potential solutions that you can try:
1. Check Your Network and Carrier Settings
The initial step you should take is to check your phone’s network and carrier settings. Ensure that your phone is correctly connected to your carrier’s network and that your account is in good standing. If there are any issues with the network, try resetting your network settings by going to Settings > General Management > Reset > Reset network settings.
2. Update Your Software
Software or firmware glitches can cause incoming call problems on your Samsung Galaxy S23 Ultra. Ensure that your phone has the latest software by going to Settings > Software update > Download and install.
3. Check Your Battery and Power-Saving Settings
Low battery or power-saving settings enabled on your phone may cause issues with incoming calls. Ensure that your phone is charged up and that power-saving settings that might affect incoming calls are disabled. To disable power-saving settings, go to Settings > Battery > Power mode and toggle it off.
4. Check Your SIM Card
If there is an issue with your SIM card, you may not receive incoming calls. Check if your SIM card is properly inserted and if it’s up to date. You can try removing and reinserting your SIM card or trying it on another phone to determine if the problem is with the SIM card or your Samsung Galaxy S23 Ultra.
5. Disable Call Forwarding and Blocking Settings
If you accidentally enabled call forwarding or blocking settings, this could prevent incoming calls from reaching your phone. To disable call forwarding, go to Settings > Connections > Call settings > Call forwarding and turn it off. To disable call blocking, go to Settings > Device care > Battery > Blocked numbers and remove any accidentally blocked numbers.
6. Reset Your Phone
If none of the above solutions worked, resetting your phone to its factory settings might fix the issue. Before proceeding with the reset, make sure to back up your important data since it will erase everything on your phone. To reset your phone, go to Settings > General Management > Reset > Factory data reset.
7. Contact Your Carrier
If you are still experiencing problems with incoming calls, there may be an issue with your carrier network. Contact your carrier’s customer service department to report the issue. They may be able to troubleshoot the problem or escalate it to their technical team.
Wrapping It Up
Not being able to receive incoming calls on your Samsung Galaxy S23 Ultra can be a frustrating experience. However, with the troubleshooting tips we’ve outlined in this guide, you should be able to resolve the issue and get back to using your device as intended. However, in case the problem persists, do not hesitate to reach out to your carrier for additional help.
