Airbnb is an online marketplace that connects people who need a place to stay with people who need to rent out extra space. It allows for both one-time rentals and long-term stays and offers a variety of rental options, from private rooms to entire apartments.
Depending on where you stay, Airbnb can be either an amazingly affordable option or an expensive rip-off. While it’s best to try and resolve any problems directly with your host or Airbnb, this guide can help you get through the process of disputing charges or issuing refunds should something go wrong in your Airbnbing experience.
How to get a refund from Airbnb
To avoid going through so much trouble, if you want to request a refund from Airbnb, try doing so within the grace period which is usually 14 days. However, if you exceed the grace period and need a refund, you will have to contact your host first. Airbnb recommends that you speak with your host concerning the refund amounts. After that, you can…
- Visit the Airbnb Resolution Centre.
- Select the “Request Money” button.
- Choose the reservation you want to cancel
- Tap on the “View Details” button and select request a refund.
You can always contact Airbnb on their contact line at 1-855-4247262 if you encounter any problems.
How to issue a refund as a Hos
Before Check-in
As a host, you have the authority to issue a refund if your guest contacts you in touch with you immediately before the scheduled check-in date. Simply go to the reservation and click Issue Refund in your Reservations overview.
After check-in Airbnb Refund Policy
It’s a little tougher to issue refunds following the check-in date. You should speak with your guest about the situation, getting them to tell you their reason for wanting a refund and what kind of return they desire. If so, you ought to…
- Head on to the Resolution Center.
- Choose which reservation you want to cancel.
- Select “Offer Partial Reimbursement” from the drop-down menu as the reason.
- Leave your guest a message and type in the desired amount and currency.
Airbnb will complete your transaction within 48 hours if the guest accepts your offer. A claim can also be made directly to Airbnb within 24 hours of the problem.
How long does it take to get a refund from Airbnb?
The repayment times are variable depending on the way in which it is made. For credit card refunds, from when you receive the cancellation confirmation, the times are approximately 5-10 working days, depending on the credit card issuing circuit.
