These days customer service has become a necessity and the main focus of a business. Even banks are no exception. Banks like Chase have their customer service departments that you can go to when there’s an issue or question to better understand what exactly is going on. You can reach them by phone, chat, or email. This is a guide on how to contact Chase customer service.
Chase Bank Overview
Chase bank is one of the oldest and most well-known banks in the United States. They offer a wide range of banking products and services to their customers, including savings accounts, checking accounts, mortgages, and more. They also have a robust customer service team that is available 24/7 to help with any banking needs you may have.
Ways to Contact Chase Customer Service
There are several ways to contact Chase customer service. You can reach them by phone, chat, or email. You can contact them by using any of the media below.
By Phone:
You can reach the customer service by phone 24 hours a day, 7 days a week. The number to call is 1-800-935-9935. When you call, you’ll be asked to enter your 16-digit account number. You’ll then be connected to a customer service representative who can help you with your banking needs.
If however, you need specific assistance, you can try the following numbers depending on your needs:
Credit Card
Card Customer Service:
1-800-432-3117
Personal Banking
Personal Banking Customer Service:
1-800-935-9935
Auto Loans
Auto Customer Service:
1-800-336-6675
Home Lending
Home Lending Customer Service:
1-800-848-9136
By Chat:
If you’d prefer to chat with a customer service representative, you can do so by using the Chase mobile app, you will see the Chase Digital Assistant icon in the upper left corner of the screen. Click licking on the icon and enter your message. A customer support agent will join you shortly.
Secure Message:
If you’re an existing customer, just sign in to chase.com to send them a secure message. From your accounts page, go to the side menu (the three-line icon in the top left corner) and choose “Secure messages.”
By Social:
You can also contact chase customer support using their social media handles.
Tweet: @ChaseSupport(Opens Overlay)
Message: Facebook or Instagram
The Best Time to Contact Chase Customer Service
Chase customer service is available 24/7, but there are certain times when it’s better to contact them. For example, if you have a question about your account balance, it’s best to contact customer service during business hours. If you need help with online banking, it’s best to contact customer service during off-peak hours.
What to Expect When You Contact Chase Customer Service
When you contact Chase customer service, you can expect to receive prompt and professional assistance. representatives are available 24 hours a day, 7 days a week to help you with your banking needs.
No matter how you choose to get in touch, Chase customer service will be happy to help you with anything you need, from questions about your account to troubleshooting errors. So don’t hesitate to reach out if you need assistance!
FQAs
How do I speak to a Chase representative?
Luckily, you can speak to Chase Customer service on the phone. Depending on what your query is, there’s a particular number to call;
- For annual report, call 1-212-270-0589 to request a print version
- For other questions about Chase, call 1-212-270-6000
- To speak with a customer care service in general queries, call 1-800-935-9935
Does Chase have 24 7 customer service for debit card?
Yes, Chase have 24/7 customer service for debit card and existing account holders. You can reach Chase on a toll-free line on 800-935-9935. It is advices that you have your debit card and PIN available for faster service.
How do I chat with Chase customer service?
To initiate a chat with Chase customer service, you need to sign in to the Chase Mobile app. Once signed in, you will see Chase Digital Assistant icon in the upper left corner of your device screen. Tap on the icon to open a chat window, then type your questions.
What number is 800 242 7338?
If you’re not sure which card is right for you or your business, that’s the number to call. You can also call 1-800-242-7338 to order a new card or schedule a meeting at your local Chase branch.
How to contact Chase if my card is lost, stolen, or damaged?
To replace your lost, stolen, or damaged Chase card, you can contact Chase customer support using the number in your wallet. Alternatively, you can use the numbers listed below:
- Credit Card: 1-800-432-3117
- Personal banking requires: 1-800-935-9935
How do I talk to a live person at Chase?
You can use the below Chase customer Service number to talk to a live person at Chase.
- 1-800-432-3117: When you want answers to common Chase Credit Card Questions
- 1-800-935-9935: For personal Bank inquiries
- 1-800-336-6675: For Auto Loans queries
- 1-800-848-9136: For Home lending questions
Can Chase send me a text message?
Yes, Chase can send you a text before, providing information about their services. They won’t ask for your account or card details. If you get a suspicious message from an unknown number claiming it’s from Chase, you shouldn’t reply. You can contact Chase Customer Service using the number on the back of your card or account statement.
Below are Chase Shortcodes
- Fraud & Account Security – 28107, 36640, 72166
- Chase Self-Service – 21541
- Chase Home Lending – 227777
- Chase Home Lending – 207207
- Chase Consumer Bank – 76577, 58501
- For more visit the official website here.
How do I contact Chase by email?
Chase does not have a public email address. It’s recommended that you sign in to your Chase online account and use the secure message center to email Chase Customer Service. Another way is to contact them with the number on the back of your card.
Conclusion
If you still have questions, you can contact Chase using the X account @ChaseSupport or message them on Facebook or Instagram. While contacting the customer care, ensure you do not include account numbers or personal information.
