You can ask Apple for a refund if you have an issue with any media you’ve purchased from iTunes or the App Store, including music, movies, TV shows, books, and apps. Naturally, you must have a good reason for the request; it is not intended to be a means of obtaining free trials or other benefits.
On your iPhone, iPad, Mac, or in a browser on a Windows computer, requesting a refund is simple, though it’s not obvious where you need to begin the process. Below, we’ll be having a look at how to request a refund from Apple using any device. So, stay tuned as we get started!.
How to get a refund from Apple on an iPhone or iPad
Regardless of whether you’re using an iPhone, iPad, Mac, or Windows PC, the procedure for asking for a refund on an app purchase is essentially the same. The steps to take while using your iPhone or iPad are listed below.
- Start your iPhone or iPad’s App Store.
- In the top right corner, tap the account icon.
- Tap Purchased on the Account page, and if you are a family plan member, tap My Purchases as well.
- Tap the item you want to return after finding it.
- Tap Report a Problem after swiping down to the bottom of the page. Your Apple ID may be required to log in.
- Under What can we do to help you? tap I want to… and then select Ask for a refund.
- Tap Please elaborate. and select the justification for the refund.
- Then, complete the submission by tapping Next.
How to get a refund from Apple on a Mac
On a Mac, the process for requesting a refund from Apple for an app is very similar to how it is done on an iPhone or iPad.
- On your Mac, launch the App Store, and then click your account icon in the bottom left.
- Click the item you want a refund for on the Account page.
- Click Report a Problem after you’ve reached the bottom of the page. Your Apple ID may be required to log in.
- What can we do to help you? tap I want to… and then select Ask for a refund.
- Click Please elaborate. and select the justification for the refund, then click Next.
- Click Submit in the top right corner.
Note that Apple may review your request and approve the refund after a few days.
How to get a refund from Apple on the web
Refund requests for apps are also possible via the web.Here are the steps to follow;
- Open a web browser and go to the Report a Problem page.
- Click I’d like to under What can we help you with? and then select Ask for a refund.
- Click Tell us more.. and select the justification for the refund, then click Next.
- At the top of the page, click Submit after choosing the item for which you want a refund.
Once you’ve finished, keep in mind that Apple may need a few days to review your request and decide whether to approve (or deny) the refund.
Wrapping it Up
There you have it on how to get a refund from Apple using any device. Whether you’re using an iPhone, iPad, Mac or Windows computer to carry out this task, the process is relatively the same. Just read through this step-by-step guide carefully and get started!
