How To Refund A Game On PS5

If you find yourself regretting a game purchase on your PS5, whether it’s due to bugs, unmet expectations, or simply not enjoying it as much as anticipated, you’ll be glad to know that Sony does offer refunds for PlayStation games under specific circumstances.

Requesting a refund and reversing your transaction through PlayStation Support is possible by providing some essential details. In this guide, we’ll show you how to refund a game on PS5. So, let’s dive in!

When Can You Request a PlayStation Store Refund?

You have a 14-day window from the date of purchase to request a refund, and no explanations are required during this period. However, to be eligible for a refund, you must avoid downloading the game, as the moment you initiate the download, your eligibility for a refund is forfeited.

To maximize your chances of getting a refund on a purchase you’re uncertain about, it is advisable to disable automatic downloads in your console’s settings.

Pre-orders can be a bit more complex. If you pre-ordered within 14 days of the game’s release, you have the freedom to request a refund at any point within 14 days of your actual pre-order. For pre-orders made earlier than that, a refund can be requested at any time before the game’s release.

How to Request a PlayStation Store Refund

While Sony’s refund process may not be the most straightforward, the following steps will guide you through the process of initiating a refund if it’s feasible:

Visit the Refund Request page on the PlayStation website using either a desktop or a mobile internet browser.
Click on “Contact PlayStation Support.”
Select “PS Store & Refunds” on the next page, among a few other options.
Next, choose “PlayStation Store refunds.”
Finally, you will have the option to start an online chat with the “Refund Assistant” by clicking the speech bubble at the bottom-right corner of your screen.
Explain to the assistant what you would like to refund.
You will be asked relevant questions, and if you have not downloaded the content or let 14 days pass, you should be eligible to have your refund authorized and processed.

Why Should You Request a PlayStation Store Refund?

If you have already decided to request a refund from the PS Store, follow the steps we have provided. However, it’s worth noting that not every mistaken purchase has to be permanent.

The refund process outlined above allows you to rectify accidental purchases, such as acquiring the wrong game, the incorrect version of a game, or an unwanted DLC pack. It’s frustrating to accidentally commit to a 12-month PS Plus membership when you only intended to purchase a month. This refund system offers a grace window to undo such transactions, provided you haven’t utilized the purchased item.

Don’t feel trapped by an unintended purchase or regretful decision. Take advantage of the PlayStation Store refund policy and regain control over your gaming choices. If you have any additional questions or concerns about the refund process, please feel free to reach out to PlayStation Support for further assistance.

FAQs

Can you refund a digital game on PS5?

Yes, if some conditions are met, you can refund a digital game on PS5. These include games, game add-ons, season passes, in-game consumables, and PlayStation Video titles. You can only receive a refund when you cancel the purchase within 14 days from when you purchased it. Of course, if you have started downloading or streaming it, you won’t get a refund.