There have been many reports about Pixel phones. Pixel 6 users widely reported overheating, same as Pixel 7 users. With the release of Pixel 8, which has a Tensor G3 SoC, it seems Google resolved the heating problem. However, the company has released a “Pixel Troubleshooting” app to help detect why your Pixel phone is so hot.
The Google Pixel Troubleshooting app was teased last month and was updated after the release of the Pixel 8 and Pixel 8 Pro. It seems Google wants you to detect the issue with your Pixel phones using a self-service, but the service is probably exclusive to Pixel 8 users.
Although Google seems to have resolved the heating issues with Pixel 8, the Troubleshooting app seems exclusive to the device. It’s currently on Play System, but you would get an error message “This app isn’t compatible with your device anymore.” “Contact the developers for more info.” Nevertheless, folks at 9to5Google believe the feature might be coming to more Pixel phones.
Also, the Pixel 8 and Pixel 8 Pro don’t have the Pixel Troubleshooting app. Google has integrated “Battery Diagnostics” into the battery page. The “Troubleshoot mobile connection” appears on the Network & internet page.” It might be an indication that the app will be available for more Pixel users in the future. Meanwhile, in performing battery diagnostics, your Bluetooth permission will be required.
The Troubleshooting app addresses more battery issues, according to the screenshots on the Play Store. It works through why your battery is draining quickly, charging issues, issues with charging, and others. Depending on the option you tap, the app will run an automatic check to see what’s wrong and offer some support links. Interestingly, there’s a quick shortcut to connect with a support team.
Another issue being addressed with the Pixel Troubleshooting app is mobile connection issues. Although Google seems to have addressed these issues with the release of Android 14, few people seem to have them still. However, with the Troubleshooting app, Google provides support links to help users resolve their connection issues.
Again, only the Pixel 8 series has these features enabled. It’s unclear when Google plans to bring it to other Pixels or if they plan to do so at all. However, with the promise of seven-year support, the tech company might be planning for the future ahead of its latest flagship phone.
