Encountering the “Your organization needs more information to keep your account secure” error while logging into the Office 365 web portal can be frustrating. This error typically indicates that your Azure AD account requires additional security measures or information to ensure the safety of your account.
Fortunately, there are several solutions available to help you resolve this issue. In this guide, we will explore the various ways to fix the error and regain access to your account securely.
Here’s How to Fix Your organization needs more information to keep your account secure
1. Set Security Defaults to No
One way to address the “Your organization needs more information to keep your account secure” error is by disabling the Security Defaults feature. By doing this, you get to gain more control over the security settings and customize them according to your organization’s needs. Here’s how to disable Security Defaults:
- Log into the Azure AD Admin Center.
- Navigate to Users > Properties and click on “Manage Security defaults.”
- In the settings page, locate the “Enable Security defaults” option and toggle it to “No.”
2. Set up Self-Service Password Reset
Another effective solution is to set up the Self-Service Password Reset feature in the Azure AD admin center. Enabling this feature allows users to reset their account passwords without requiring assistance from the administrator. Here’s how to set up Self-Service Password Reset:
- Log into the Azure Active Directory Admin Center and click on “Azure Active Directory” in the left pane.
- Navigate to Org settings > Security & privacy and click on “Self-service password reset.”
- Click on “Go to the Azure portal” to access the self-service password reset settings.
- In the portal, click on “Users” in the left pane and select “Password reset.”
- Navigate to “Properties” and ensure that the option “Self-service password reset enabled” is set to “All.”
3. Use a Different Account
If the issue persists, it’s worth considering that the problem might be associated with your user account. In such cases, try logging in with an alternative account to determine if the error still occurs. Additionally, you can attempt logging in with a Local account to rule out any account-specific issues.
4. Contact Your Organization’s Support
If none of the above suggestions have resolved the error, it is advisable to seek assistance from your organization’s administrator or support team. They will have the expertise to analyze and resolve the issue, as it might be related to the organization’s specific configuration.
Final Words
Coming across the “Your organization needs more information to keep your account secure” error can be a hindrance when accessing the Office 365 web portal. However, by following the solutions provided in this guide, you’ll be able to effectively resolve this issue and regain secure access to your account.
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