There might be a scenario where you’ll be prompted to verify your contact information if you want to use Apple Pay. When you try to make a purchase with Apple Pay, a notice that says “Verify Contact Information” may display, which stops the payment from being confirmed. You won’t be able to use Apple Pay until you fix this issue.
Most times, when you use Face ID or Touch ID to confirm a payment, this error message shows. If you see this error, follow this guide to know how to fix verify contact information error on Apple pay
Steps to Fix Verify Contact Information Error on Apple pay
To begin, restart your iPhone. This might be the solution to your problem. If restarting your device does not resolve the issue, check your device’s address information. Make sure your address and phone number are properly formatted. Make sure there aren’t any duplicate entries. Make sure your billing and Apple ID addresses are identical. Here’s how you can find out:
Change address and phone settings
You can check your billing address and phone information in Settings or from the Wallet app.
If you’re using the Settings app, follow the steps below;
- Open the Settings app on your phone.
- Select Wallet & Apple Pay from the drop-down menu.
- Find the Transaction Defaults section by scrolling down.
- Select the Shipping Address option. Examine your address and, if necessary, update it by tapping Edit.
- Make sure your phone number is correct by tapping Phone. Remove one of the duplicate numbers if you have any. Remove the country code (+1 for the United States) from your phone number and try again.
If you’re using the Wallet app, follow the steps below;
- On your iPhone, open the Wallet app.
- Choose your Apple Pay credit card from the drop-down menu.
- In the top-right corner of your screen, tap the three-dot icon.
- Locate the Billing Address section by scrolling down.
- Does it appear to be correct? If not, tap it and select Update Billing Address, Enter New Billing Address, or Edit, then fill in the new address information.
Check your Apple ID Address
- To begin, open the Settings app on your device.
- At the top of the list, tap on your name.
- Select Payment & Shipping from the drop-down menu.
- Check to see if your addresses are correct:
- Check the Billing Address under Payment Methods, then press on your Apple Pay card.
- Return to Payment & Shipping and double-check that the shipping address is correct.
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Note: If you double-check your addresses and they’re accurate, but the problem persists, it’s likely that Apple Pay servers are down. It’s uncommon, but it does happen. You won’t be able to finish the transaction if Apple Pay & Wallet is not available. You can seek assistance from Apple Support at this time.
Wrapping it Up
That concludes everything on how to fix verify contact information error on Apple pay. Hopefully, you find this guide quite helpful. If so, don’t hesitate to share your experience below!
