What’s Call Screening and How Does It Work

One of the most significant enterprise-level and small business VoIP phone features is call screening. It allows you to quickly identify high-value clients, block out bothersome spam calls, and boost overall productivity. However, if you’re just coming across this for the first time, you might be wondering what exactly is Call Screening, and how does it work? This guide will clarify that. So, stay tuned as we dig in!

What is Call Screening?

Call screening refers to the process of detecting an incoming caller and, as a result, selecting how best to respond to that individual call. If you own a business, it can help you prioritize calls based on the severity of the problem and the client’s importance. This improves client retention rates, saves time for employees, and speeds up the resolution process.

How Call Screening Works

The growing use of VoIP phones, as well as significant growth in the number of accessible providers and carriers, has altered the way call screening services operate. Call screening is based on how employees program their preferences or which services are turned on. Ultimately, your call screening options will depend on your VoIP service and include a number of features, which we’ll go over in the next section.

Basic Features of Call Screening 

Let’s take a brief look at the call screening features below:

Call Routing

Call routing is a crucial call screening tool that connects an incoming caller straight to the relevant person or department without keeping them on hold.

Remote Call Forwarding

Remote call forwarding connects incoming callers to you by forwarding business calls to random numbers.

Call Blocking

Call blocking allows you to block inbound calls from specified phone numbers, area codes, and zip codes 

Do Not Disturb

The “Do Not Disturb” screen call button feature automatically passes calls to voicemail for a predetermined amount of time when you don’t want to hear incoming calls for a few hours but does not want to block calls entirely.

Text-to-Speech Messaging

Text-to-speech messaging is an important business phone feature that allows you to convey a default or customized message to incoming callers. when they’re unable to pick up their calls

Automatic Callback

Inbound callers can arrange their preferred callback time, whether it’s later that day or later in the week, using automated customer callbacks. These callbacks not only provide convenience to your customers but also save time by reducing the need for phone tags.

Also read: How to track someone on Google maps without them knowing

Wrapping it Up

These are some of the basic things you need to know about call screening and how it works. Hopefully, you get your answers in this guide. However, the function works in select region with specific phones carriers, so you wouldn’t be all that disappointed of you don’t get the feature only our new phone. You can drop any other query in the comment box.